Blackpool web designer reveals how to boost your website enquiries

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If you’re on the hunt for a Blackpool web designer capable of crafting a website for your business that’s not only stunning but also effectively drives enquiries, you’ve struck the gold of website design in Blackpool. This blog post is dedicated to guiding you on how to maximise your website’s potential in attracting enquiries and converting them into loyal customers.

Your website acts as your digital storefront, mirroring your brand, embodying your values, and showcasing your unique selling points. However, a visually appealing website alone won’t cut it if it remains unseen or if visitors struggle to reach out to you. What your business needs is a user-centric website, one that’s search engine optimised, and simple to navigate and keep up-to-date.

This is where our expertise comes into play.

Understanding Your Audience’s Needs

Grasping your audience’s needs is pivotal in boosting both the quantity and quality of enquiries received through your website. By acquiring an in-depth understanding of who your ideal customers are, pinpointing what they seek, and recognising how they wish to engage with your website, you can craft content that truly resonates with them, propelling them towards taking action.

Identifying Your Target Audience

The initial stride in comprehending your audience’s needs involves identifying your target audience. This group comprises individuals most likely to benefit from your offerings and whom you aim to reach and serve. To accurately identify your target audience, undertaking comprehensive research is essential. This research involves gathering data on their demographics, preferences, pain points, and behaviours. Utilising tools and resources like Google Analytics, social media analytics, customer interviews, surveys, and competitor analysis will enable you to sculpt a detailed profile of your target audience, ensuring your content is meticulously tailored to meet their interests and needs.

Crafting Content That Connects

Moving forward, the essence of understanding your audience’s needs lies in crafting content that connects with them on both an emotional and rational level. Achieving this entails producing content that is relevant, useful, engaging, and persuasive. Setting up your content pillars is crucial for this process, as these pillars represent the main themes or topics your content will address. Integrating personal stories into your content fosters trust and rapport, while incorporating visuals and metaphors can significantly enhance your storytelling, rendering your content more memorable. Moreover, embedding clear and compelling calls to action is fundamental to guide your audience toward the next steps in their journey.

User Experience (UX) and Its Impact on Enquiries

The culmination of understanding your audience’s needs is optimising the User Experience (UX) on your website. UX constitutes the overall impression and feelings your audience harbours when interacting with your website. It covers a spectrum of aspects, including usability, findability, credibility, desirability, accessibility, and value. Ensuring a positive UX is paramount for augmenting enquiries, as it guarantees your audience can effortlessly and effectively accomplish their objectives with your website. To ameliorate your website’s UX, paying heed to the physical environment, technical aspects, and the emotional responses of your audience is necessary. Additionally, it’s vital to measure success and implement improvements based on concrete data and feedback.

Technical Aspects That Affect Enquiries

Understanding your audience’s needs is essential, but equally important are the technical aspects that impact your website’s performance and usability. These elements can drastically influence your enquiry rate by affecting how fast, accessible, and user-friendly your website appears. This section aims to explore three critical technical areas vital for enhancing enquiries: website speed and performance, mobile responsiveness, and the strategic placement of contact forms and call-to-action (CTA).

Website Speed and Performance

The terms website speed and performance denote the rapidity at which your website loads and its responsiveness to user interactions. This factor is paramount for user satisfaction and conversion since users seek seamless and swift web experiences. Research highlights that website speed significantly impacts:

  • Bounce rate: This is the proportion of visitors who exit your website after viewing only a single page. A sluggish website can elevate your bounce rate, resulting in loss of patience and interest among users.
  • Conversion rate: Defined as the percentage of visitors who perform a desired action, like completing a contact form or executing a purchase. A quicker website can enhance your conversion rate, as it fosters user engagement and trust.
  • SEO ranking: Your website’s position on search engine result pages. A faster website is likely to achieve a higher SEO ranking, as search engines reward sites that offer excellent user experiences.

To elevate your website’s speed and performance, optimising various components like images, scripts, and caching is necessary. Moreover, selecting reliable web hosting services and a suitable content delivery network (CDN) helps minimise the distance between your server and users, further enhancing speed.

Mobile Responsiveness

A website’s mobile responsiveness gauges its ability to adjust its layout, content, and functionality for various screen sizes and devices. This adaptability is crucial for delivering a consistent and superior user experience across all devices, notably smartphones, which represent a vast share of global internet traffic. Mobile responsiveness influences:

  • Accessibility: The ease of accessing and navigating your website on any device. A mobile-friendly website boosts accessibility, allowing users to effortlessly find and engage with your content.
  • User experience: The overall impression and interaction users have with your website. A mobile-responsive website can significantly enhance user experience, offering a convenient and intuitive navigation.
  • Mobile conversions: The rate at which users on mobile devices perform desired actions. Optimising your website for mobile can lead to higher mobile conversions, as users are more inclined to stay and interact on a well-optimised site.

To improve mobile responsiveness, employing fluid grids, flexible images, and media queries for responsive breakpoints is essential. Adopting a mobile-first design strategy prioritizes the needs and expectations of mobile users, ensuring a better overall experience.

Contact Forms and Call-to-Action (CTA) Placement

The placement and design of contact forms and CTAs are critical in generating enquiries, as they gather user information and encourage engagement. Studies and best practices suggest that these elements significantly influence user behaviour through:

  • Visibility: Ensuring your contact forms and CTAs are easily noticeable and accessible, preferably above the fold or located strategically, is key to driving user action.
  • Simplicity: Your contact forms and CTAs should be straightforward, featuring descriptive labels and clear instructions for ease of use.
  • Relevance: Making your contact forms and CTAs appealing and relevant to the user’s intent and expectations can significantly increase responsiveness.

To optimise your contact forms and CTA placement, utilising a well-designed layout, limiting form fields, strategically determining form placement, optimising forms for mobile, and regularly testing and measuring performance is advisable.

Measuring Success and Making Improvements

After integrating best practices for understanding your audience’s needs and enhancing your website’s technical elements, it’s crucial to measure success and implement improvements. This section will explore three key methods to help you assess and refine your website’s performance and enquiry rate: tracking and analysing enquiry rates, leveraging A/B testing for ongoing enhancements, and gathering and leveraging feedback.

Tracking and Analysing Enquiry Rates

The initial step in gauging your website’s effectiveness is to monitor and evaluate your enquiry rates. This metric represents the proportion of visitors who fill out a contact form, call your business, or undertake any action showing interest in your offerings. By tracking and analysing your enquiry rates, you’ll uncover insights into how well your website is performing in lead generation and attracting potential clients.

To effectively monitor enquiry rates, employ web analytics tools like Google Analytics. These tools facilitate tracking your website’s traffic, user behaviour, and conversions. Additionally, it’s crucial to establish goals and key performance indicators (KPIs) that mirror your desired outcomes and help measure your advancements towards these goals.

Notable goals and KPIs to consider include:

  • Number of enquiries per month, week, or day
  • Enquiry rate by channel, source, or device
  • Enquiry rate by page, section, or specific website element
  • Enquiry rate for different visitor segments or personas
  • Cost per enquiry or return on investment (ROI)

Through diligent tracking and analysis, pinpoint the strengths and weaknesses of your website and identify areas for improvement.

A/B Testing For Continuous Improvement

A/B testing, or split testing, stands as a second pivotal method to enhance your website’s success. This approach involves creating two versions of a webpage or element to test a single variable difference among a segment of your visitors, determining which version yields superior results. A/B testing is instrumental in validating assumptions, testing hypotheses, and fine-tuning your website for increased enquiry rates.

Executing A/B testing involves:

  1. Selecting a webpage or element for testing, such as a call-to-action button or form
  2. Formulating a hypothesis on how a change might boost your enquiry rate, for instance, “Altering the button color to green will increase enquiries by 10%”
  3. Developing a control (original) and a variation (modified) version of the selected webpage or element
  4. Applying an A/B testing tool like Google Optimise to assign a portion of your traffic to each version and monitor the outcomes
  5. Ensuring the test runs long enough to achieve statistically significant results
  6. Analysing the data to compare the enquiry rates of both versions
  7. Implementing the more successful version on your website
  8. Repeating the process with other webpages or elements for continual improvement

This iterative process enables data-driven decisions and enhancements based on actual user interactions.

Collecting and Utilising Feedback

The third method for measuring your website’s success involves gathering and exploiting feedback from your visitors and customers. Feedback provides invaluable insights into user experiences, preferences, and suggestions for enhancements.

To effectively collect and use feedback, consider employing a variety of tools and methods:

  • Online surveys asking specific questions about users’ website experiences
  • Feedback buttons or widgets for spontaneous user comments
  • Incentives in exchange for user feedback on your site
  • Live chat for real-time user communication and feedback
  • Social media monitoring for user comments across platforms
  • User testing sessions for direct observation of user interaction with your website

By actively collecting and implementing feedback, you can make informed improvements, ensuring your website meets the real needs and expectations of your users.


In this blog post, we’ve guided you through the essential steps to enhance the enquiry rate of your website. Understanding your audience’s specific needs, optimising your site’s technical aspects, and measuring its success to make continual improvements are key strategies for building a website that not only resonates with your target audience but also performs well in search engines and is user-friendly.

Should you require assistance in either crafting or refining your online presence, feel free to reach out to us. As experts in website design in Blackpool, we offer services tailored to fit your budgetary and business objectives, ensuring your website stands out and effectively attracts and converts your ideal customers. Whether you’re in need of a brand-new site, a redesign, or ongoing maintenance, we’re here to help with comprehensive website design in Blackpool.

Beyond web design, we provide a suite of services including SEO, digital marketing, content creation, and web hosting. Seize the opportunity to elevate your online visibility and accelerate your business growth. Contact us now for a complimentary quote and make the first step towards a dynamic and compelling website.