FIRST CLASS SUPPORT AS STANDARD
We don’t fold up our laptops and ride off into the sunset once the job is done. We are always around to provide support as and when required and will continue to work with you and provide advice as the website evolves and grows.
OUR SUPPORT SERVICES GIVE OUR CLIENTS ABSOLUTE PEACE OF MIND THAT WE’RE ON HAND TO HELP.
We actively encourage our clients to grow the scale and content of their websites so that, over time, the website becomes more and more effective in achieving the goals of the business.
WHAT IS MEANT BY SUPPORT?
Support could cover anything from adding a blog post provided by the client, creating a new page to house some new content provided by the client, changing a phone number, embedding a video, running security updates, installing a new plugin, altering content to target new key search phrases. In fact, there’s loads of stuff that we do for our clients under our standard support terms, and we very rarely raise an additional invoice for work undertaken.
Having said this, there are occasionally times when we are asked to do something monumental such as totally rebrand or completely redesign a website from the ground up, or to integrate a complex piece of third party software. We might need to talk about costs for something like this.
EXPECT SUPERFAST RESPONSE TIME.
You can be sure that your amendment will be taken care of first thing in the morning following your request. That’s right – the work you’ve asked for will be done in less than 24 hours after you’ve asked us to do (barring weekends, acts of God, holidays etc).
We’ve built our whole business on outstanding support, and made some great friends, excellent clients, and amazing relationships as a result of our fast, friendly and common sense support services.